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Alliance for African Assistance

Advocacy Intern / Case Management Intern

Project:
Posted: 10.30.18
Contact Information: Sarai Coughlin
(619) 286-9052 x 226
utilities@alliance-for-africa.org
Volunteer Description:

 The Alliance for African Assistance assists refugees, immigrants, the economically challenged and underserved to become self sufficient members of their communities. In the United States, we help newly arrived refugees in the San Diego area adjust to American life and culture. In Uganda, we provide educational scholarships to children with limited opportunities.

Website: www.alliance-for-africa.org


ALLIANCE FOR AFRICAN ASSISTANCE IS AN EQUAL OPPORTUNITY EMPLOYER
HELPING REFUGEES FROM ACROSS THE GLOBE AND UNDERSERVED


About the Program + Position Summary

• The intern will assist the program coordinator with carrying out day-to-day operations for the Utility Advocacy Program (also known as the California Public Utilities Commission’s TEAM/CHANGES program).
• The advocacy specifically focuses on consumers of telecommunications and utility companies and provides consumer advocacy to limited English proficient individuals and other often mar-ginalized groups.
• The intern will be responsible for assisting with client cases, consumer education, and marketing and outreach efforts.

Description of Duties Performed

As Utility Advocate you will:
• Call utility companies on behalf of the client, resolve their bill issues/disputes, and find every discount and incorrect charge possible on their client’s bills to ensure they are paying a fair amount on their bills.
• Community outreach and seek partnerships with organizations to find potential clients.
• Attend community events to educate and outreach to potential clients.
• Teach empowerment-based workshops on consumer rights and community programs available
• Case Management – assist coordinator with case management
• Educating frequent walk-in clients with information about our program and filling out intake forms
• Completing thorough case notes needed for monthly reporting and invoicing.

Requirements:

 

Commitment:

This position requires a minimum of 4-10 hours per week, for a commitment of at least 3 months. Weekly time commitments are based on availability.

Qualifications

 


• Enjoy speaking to large crowds, networking, and outreach
• Excellent phone demeanor and present themselves professionally in business meetings
• Knowledge of San Diego, where and how to do outreach in this community
• Detailed, thorough, and deadline oriented
• A passion for serving refugees, immigrants, seniors, and limited English proficient individuals and other often marginalized and underserved groups.
• Ability to juggle multiple responsibilities, and work in a goal-oriented team.
• Skilled in Microsoft Office, Google Drive, and working with databases.
• Excellent English writing ability.
• Bilingual in Arabic, Farsi, Spanish, or other major language is a plus, but not required.

 

BENEFITS:

While internships are unpaid, this position offers insight into the operations of a non-profit organization and valuable teaching experience to enhance your resume. The Advocacy Intern will have the opportunity to gain professional and personal growth as a vital contributing member of the Global Village Department and will be welcome to receive a letter of recommendation at the conclusion of their intership.

To Apply:

Please send an email to utilities@alliance-for-africa.org with your updated resume and a short descrip-tion about why you’re interested in the position.